Encourage Your Patients to Check their Benefits Before their Appointment

Most patients aren't aware of their vision care benefits. Save your patients — and your staff—time by using these templates below to encourage them to review their coverage prior to their appointment.

PRE-APPOINTMENT EMAILS
Email 1: Booking Confirmation

Subject line: Your Eye Exam is Confirmed. Review Your VSP Benefits Before Your Visit

Your appointment is confirmed, [patient name]!

Thank you for trusting our team at [practice name] with your vision needs. We look forward to serving you on [appointment date and time].

Save time at your appointment by reviewing your VSP^® Vision Care coverage before your visit. You can view your benefits by logging in to your account on vsp.com.

P.S. During your visit, look for the VSP heart logo on the lens of your favorite glasses to quickly identify the brands that will help you maximize your VSP benefits.

We look forward to seeing you soon!

[practice signature]


Email 2: Appointment Reminder

Subject line: Important Information for your Upcoming Eye Exam

Hi [Patient Name],

We’re looking forward to seeing you at your upcoming appointment on [appointment date and time].

Here are a few tips to help your visit go smoothly:

1. Have you noticed recent changes to your vision? Take inventory of your symptoms so you can discuss the changes with your doctor.
2. To get the most out of your visit, we encourage you to review your VSP^® Vision Care plan benefits beforehand, so you’ll know what’s covered. You can view your benefits by logging in to your account on vsp.com.
3. Look for the VSP heart logo on the lens of your favorite glasses to quickly identify the brands that will help you maximize your VSP benefits. Once you’ve chosen your new frames, our team will also help you select the perfect lenses so you see and look your best.

We look forward to welcoming you at our practice! Please contact our friendly team if you have any questions or need to change your appointment.

Sincerely,

[practice signature]

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SMS TEMPLATES

[Practice name]: [Patient name], your eye exam is scheduled for [Date and time]. Optimize your visit by reviewing your vision plan benefits before your appointment at https://www.vsp.com/.

[Practice name]: We look forward to seeing you tomorrow at [Time], [Patient name]. Take a few minutes to review your vision plan before your visit so you can maximize your benefits: https://www.vsp.com/.


We hope these resources will help you communicate with your patients about the benefit of checking their vision benefits prior to their appointment to help save time and ensure a smooth visit.

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